Shipping & Returns
Welcome to BabyInaya.com Shipping & Returns section. Here, we provide clear and concise details about our shipping methods, packaging, and associated costs. We believe in transparent communication to instill confidence and loyalty in our customers.
Need to know more? Feel free to reach out to us for any clarifications.
Discover hassle-free return policy. We aim to provide our customers with a straightforward process in case they wish to return or exchange a product. Our commitment to customer satisfaction drives our refund and exchange policy, ensuring a confident and secure shopping experience.
Have questions? We're here to assist you every step of the way.
1. Shipping Locations:
We ship across India and offer international shipping to select countries.
2. Processing Time:
Orders are processed within 1-3 business days. You will receive a confirmation email once your order is dispatched.
3. Shipping Methods and Delivery Times:
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Standard Shipping: 5-7 business days
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Express Shipping: 2-4 business days (available at an additional charge)
4. Shipping Charges:
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Free shipping on orders over ₹1,249.
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Flat ₹199 shipping charge on orders below ₹1,249.
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International shipping charges vary based on destination.
5. Tracking Your Order:
Once your order is shipped, you will receive a tracking link via email to monitor your delivery status.
Return Policy
1. Return Eligibility:
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Items can be returned within 14 days of delivery.
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Products must be unworn, unwashed, and in their original packaging with tags attached.
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Unboxing video must be recorded and submitted to us within 24 hours of receiving the package.
2. Non-Returnable Items:
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Sale items
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Customized products
3. How to Initiate a Return:
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Contact our customer service team at babyinaya2024@gmail.com or through our website chat within 14 days of delivery.
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Provide your order number and reason for return.
4. Return Shipping:
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Return shipping is free for damaged or incorrect items.
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For other returns, customers are responsible for return shipping costs.
5. Refund Process:
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Once we receive your returned item, we will process your refund within 5-7 business days.
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Refunds will be issued to the original payment method.
6. Exchange Policy:
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Exchanges can be requested for the same item in a different size or color. Contact customer service for assistance.
Contact Us
For any queries related to shipping or returns, feel free to reach out to our customer support team at babyinaya2024@gmail.com or Chat with us on website or Instagram page.